Store statuses
What each status means and what moves a shop between them.
Every shop has a status. It controls where the shop appears — on the deliveries schedule, on the dashboard, and in the public store finder on our website.
Most transitions are manual, on the shop's edit page. One is automatic: recording a first delivery for a shop that is a lead or pending promotes it to active, because taking a delivery is what makes a shop a customer.
Only active shops appear on the website's store finder. Pausing a shop removes it from the finder on the site's next rebuild, which is what you want when a shop stops stocking for a while — nobody gets sent on a wasted trip.
What each status means
| Lead | A shop we would like to sell to but have never delivered to. Not on the website. |
|---|---|
| Pending | Agreed to stock us but not yet delivered to. Not on the website. |
| Active | Currently stocking. On the deliveries schedule and on the website's store finder. |
| Paused | Temporarily not stocking. Off the schedule and off the website, but the history is kept. |
| Inactive | No longer a customer. Kept for its records only. |
| Dead | A prospect that said no, or went quiet for good. Off the pipeline; its notes say why. |